FAQ and Policies

Frequently Asked Questions

  • Q: What is your refund policy?

    A: There are no refunds.

  • Q: I am new, what should I expect for my first massage appointment?
    A: Prior to your appointment, you are required to have a few forms completed 24 hours before your appointment: Massage Intake Form, Liability Wavier, Covid-19 Wavier and a Prenatal Massage Liability Waiver (if you’re coming in for a Prenatal Massage). 
    When you have parked, please text and wait for my response (I usually try my best to notify you 5-10 minutes before your appointment start time that I am ready for you). Once on the floor, please use the restroom & wash your hands. You will be greeted at the studio door where your temperature will be taken. 
    We will go over your intake form so that I can make sure I customize your massage to fit your specific needs and wants. When a plan is agreed upon, you will be instructed to lay face up or down underneath the blanket and top sheet. I will exit the room so you can undress to what is most comfortable for you. I will knock and ask if you are ready before entering and then the massage will begin. I will inform you when the massage has ended and instruct you to open the door when you are dressed and ready, then we will close with a follow-up, feedback/ recommendations, check-out, rebook and will send you off with water and my business card. 
  • Q: Are walk-ins and same day appointments available?
    A: Walk-ins are not accepted. Some day appointments are sometimes available, you can always add to a waitlist via Vagaro. However, our therapist tend to be fully booked so we recommend booking in advance.
  • Q: Do you offer couples massage?
    A: We currently do not. Appointments can be booked one after the other.
  • Q: Should massage hurt?
    A: No. Massage does not need to hurt in order for you to receive benefits. 
  • Q: Do you take insurance?
    A: No.
  • Q: Do you have gift cards/ certificates?
    A: Yes, both and they do not expire unless noted.
  • Q: What forms of payment do you accept?
    A: We accept cash, all major credit cards, and mobile apps. Please be advised that all card payments will have a 3% transaction fee.
  • Q: I don’t feel well (even a hangover), should I still come for my service?
    A: No you shouldn’t. Massage will most likely make you feel worse. If you are sick, you may get our therapist and other clients sick. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment if you are not feeling well (even the slightest), so please let us know as soon as possible. 
  • Q: Do I have to wear a mask during my massage?
    A: While Covid is still around and we’re in this pandemic, a mask is required during the whole appointment by client and therapist. 

    • Our Policies

  • Cancellation, no-show, rescheduling & late arrivals

    A 24 hour notice is required make a change, cancel or reschedule an appointment. 

    Less than 24 hours given, 100% of the scheduled appointment cost will be charged to the credit card on file or an invoice will be sent via email. If an invoice is sent, it needs to be completed within 24 hours of receiving it or you forfeit all future appointments and will not be able to book again. 

    It is important to be on time for your appointment. If you are running late, your appointment will be shortened and full payment of the scheduled appointment cost will be charged.

  • Forms

    All form(s) need to be completed 24 hours in advance prior to your appointment. Incompletion of forms will lead to cancellation and full payment of scheduled appointment cost is required. Forms can be found in both your confirmation and reminder email/text. 

  • Extra guests + pets

    We respectfully ask that no extra guests accompany you to your appointment.

    Thank you for understanding and for your cooperation!

  • There is a zero tolerance policy and any sexual advances or inappropriate touching is grounding for immediate termination of your appointment.

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