A: There are no refunds.
Archives: FAQs
We respectfully ask that no extra guests accompany you to your appointment.
Thank you for understanding and for your cooperation!
All form(s) need to be completed 24 hours in advance prior to your appointment. Incompletion of forms will lead to cancellation and full payment of scheduled appointment cost is required. Forms can be found in both your confirmation and reminder email/text.
A 24 hour notice is required make a change, cancel or reschedule an appointment.
Less than 24 hours given, 100% of the scheduled appointment cost will be charged to the credit card on file or an invoice will be sent via email. If an invoice is sent, it needs to be completed within 24 hours of receiving it or you forfeit all future appointments and will not be able to book again.
It is important to be on time for your appointment. If you are running late, your appointment will be shortened and full payment of the scheduled appointment cost will be charged.
A: While Covid is still around and we’re in this pandemic, a mask is required during the whole appointment by client and therapist.
A: No you shouldn’t. Massage will most likely make you feel worse. If you are sick, you may get our therapist and other clients sick. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment if you are not feeling well (even the slightest), so please let us know as soon as possible.
A: We accept cash, all major credit cards, and mobile apps. Please be advised that all card payments will have a 3% transaction fee.
A: Yes, both and they do not expire unless noted.
A: No.
